Shipping Policy

SHIPPING
We ship within the United States and Canada only. Note that there are restrictions on some products that cannot be shipped to international destinations. International customers are responsible for all duty/import fees. We do not ship to freight forwarders, freight courier services, mailbox stores or in some cases post office boxes. We reserve the right to cancel any order we feel may be fraudulent or violates our shipping policies. We do not ship orders placed by customers whom are not United States or Canadian citizens. If you do not process a valid US or Canadian drivers license your order will be cancelled. Orders that are cancelled that violate these terms where PayPal was used as a payment method may incur a service charge. See our CANCELALTION & REFUND POLICY below for more details on this service charge.

When you place an order, we will estimate shipping fees for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Your order may ship via another method other then what you selected. We make every attempt to ship via the shipping method selected however in some situations we may choose an alternate courier.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Also note that while you may pick a specific shipping courier at the time your order is placed, your order may be shipped with another courier. It is at our discretion which shipping provider we ultimately use although we will try our best to use the provider you selected.

Free shipping promotions only qualify for items being shipped within the United States only (this does not include Hawaii, Alaska or US Territories). Not all items are eligible for free shipping. Should an item be ineligible we will contact you after your order is placed to make accommodations.

Most orders placed before 1pm (EST) Monday-Friday will ship the same day they are placed. Some orders may not ship right away due to stock availability/delays/etc… It’s always best to contact us to check stock levels.

Certain orders may be selected for additional ID verification should we suspect any fraud. You will be contacted if we require any additional information and may be required to submit a copy of a government issued driver’s license to us to help us deter fraud. If you decline to provide us this requested documentation your order may be cancelled with any service fees we incurred held back (in the case of PayPal this is 3.49% + $0.49 of the entire order amount).

FREE SHIPIPNG
We offer free shipping within the lower 48 US States on most products when the order subtotal is over $100. Some products are ineligible for this promotion such as large freight items and Rhino-Rack Products. We ship Rhino-Rack products free if the order subtotal is over $300 however.