Refund and Returns Policy

CANCELLATION & REFUND POLICY
Most orders that have not shipped yet may be cancelled up until the point they are shipped. Orders that are cancelled or refunded may incur a service charge. This varies based on the payment method. It is important to note that we do not want to charge our customers a service charge on a refund however the merchant charges us this fee from us even if we refund our customers 100%. The following service charges will be held back whenever a refund is processed:

PayPal: 3.49% of the total charge + $0.49

Credit Cards: 2.59% of the total charge +$0.49

We are happy to remove these service fees if customers accept store credit as their refund method.

If you have questions about inventory levels please contact us via phone/email/text/live chat to inquire about stock levels prior to placing your order. If an order is cancelled because an item is not in stock the service fees above will be held back. We do not display live stock statuses on our website. Some items might be special order (larger items) which are not stocked at our facility (due to cross-freight costs). Not every order can be cancelled and it’s best to contact us prior to placing an order if you have any questions/concerns.

ID VERIFICATION POLICY
Your Shipping and Billing information MUST BE IDENTICAL otherwise your order may require verification. This is due to the amount of fraudulent orders we’ve been receiving lately. If your Billing and Shipping DO NOT MATCH we will contact you via email to obtain additional verification.

PRODUCT FITMENT POLICY
Please verify that the item you are ordering fits your vehicle. We are not responsible if the part does not fit your vehicle and you did not call/email us to verify fitment. Many products have vehicle specific fitments and it is your responsibility to contact us prior to placing an order to verify fitment. Our website may not display all of the variants associated with your vehicle.

RETURNS POLICY
You may return most new, unopened items within 14 days of delivery for a full refund. Customers are responsible for all return and outgoing shipping charges on the items being returned. Please note that while some returns may not incur a return processing fee other returns could incur a return processing fee up to 10% of the items value being returned. It’s best to contact us prior to ordering items if you have any questions/concerns about possible restocking fees. Please contact us prior to placing an order if you have questions about our policies.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

Orders that are being returned where a promotion was applied (free shipping, cash back, store credit back, free items, etc…) may be subject to additional fees. Any promotional items provided/deducted as part of the promotion will have their value held back from the actual refund amount.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You may also submit a return request by logging into your account on our website and submitting an RMA from your order history. We do not accept returns without a pre-authorized RMA #. Any returns sent to us without a pre-authorized return # will be refused. Any returns sent to us without an RMA # clearly displayed on the packaging will also be refused. Returns must be sent in a shipping box. Any returns sent using the manufacturers box as the shipping box will be refused.

RETURNS ADDRESS
Pre-Authorized Returns/Packages Only

Items sent to us without first obtaining an RMA # and/or return instructions will be refused. You must contact us prior to sending in returns so that we can create a ticket in our system. Once you are pre-approved to send in a return you may send the item to our warehouse at the following address:

Offroadoutfit.com
3015 Grand Ave,Miami,Florida 33133